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How to Manage Your Mail

Learn how to view and manage your company mail through your Quality Company Formations account.

If you’re using our address services, your company mail will be delivered to:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

What happens to your mail?

Once received, our dedicated mail team will process your correspondence:

  • Standard letters are scanned and emailed to you, and uploaded to your Client Portal
  • Non-scannable items (e.g. parcels or bulky documents) are securely forwarded by post

Please ensure you have the appropriate services in place to receive and forward your mail.

Accessing your mail

All scanned mail is also uploaded to your Client Portal for easy access. To view your mail:

  1. Log in to your Client Account
  2. Go to your dashboard
  3. Select the “My Mail” tile
  4. Click the PDF icon to view your scanned document

If there is no PDF icon, this means the item has been forwarded by post rather than scanned.

Can’t see your mail?

All processed mail, whether it's scanned or posted, is logged in your Client Portal. If you’re expecting something but can’t see it logged, here are a few things to confirm:

  1. Ensure you have the right services
    • Registered Office and Service Address services cover official government mail
    • Business Address services cover general business correspondence
    • If we receive mail addressed to your company but you don’t have the appropriate service with us, we’ll notify you by email and hold the item for 30 days. If we don’t hear back from you within that time, the item will be safely returned to the sender.
  2. Verify how the mail has been processed
    • If you can see the item is logged but can't locate the PDF icon, this may mean the item has been posted rather than scanned. 
  3. Double-check your account status
    • Mail handling or forwarding may be paused if your account has any outstanding invoices.
    • If you’ve been asked to complete ID checks to activate your services, please check your emails and ensure the process has been completed.
  4. Confirm details with the sender
    • Please confirm the postage details with the sender, including the date of posting and the delivery address. Also, check how the item was addressed, ensuring it includes your company name on the envelope rather than only your personal name.
    • The item may not have been delivered yet, may have been sent to the wrong address, or may contain incorrect addressing information. In such cases, you may need to ask the sender to reissue the item of mail.