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How to view and manage your mail

Learn how to view & manage your company mail through your account

What address will your mail be received at?

If you’re using our address services, your company mail will be delivered to:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

What happens to your mail?

Once received, our dedicated mail team will process your correspondence:

  • Standard letters are scanned and emailed to you on the same day we receive it, and uploaded to your Client Portal
  • Non-scannable items (e.g. parcels or bulky documents) are securely forwarded by post

 

💡Learn how to change the email address or forwarding address for your mail here.

Accessing your mail

All scanned mail is also uploaded to your Client Portal for easy access. To view your mail:

  1. Log in to your account
  2. On your Customer Dashboard, select the “My Mail” tile
  3. Click the PDF icon to view your scanned document

If the PDF icon is not visible next to the mail log, this means the item has been forwarded by post rather than scanned and emailed to you.

Not found what you're looking for?

Please get in touch and we'll be happy to help:

Email: You can submit a request using our contact form

Phone: 020 3908 0044

Live Chat: Select the live chat icon on the bottom right