---
title: Common proof of address issues
description: Common proof of address issues
---
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1. [Identity Checks](https://help.qualitycompanyformations.co.uk/identity-checks?hsLang=en-gb)
2. [Common Verification Issues](https://help.qualitycompanyformations.co.uk/identity-checks/common-verification-issues?hsLang=en-gb)
# Common proof of address issues
## Understand why proof of address documents get rejected - and how to submit them correctly
### Address Mismatch or Invalid Formatting
The address shown on the document does not match the address entered on the order, or the formatting cannot be verified. To avoid issues:
- Use your full residential address exactly as entered on your order
- Do not use a business or mailing address
- Ensure the address is clearly visible and readable
### Unsupported Document Type
The document submitted is not an accepted document type. Unless we have specifically requested a different document for your country of residence, you should submit one of the approved document types listed below:
- A bank statement
- Council tax bill
- Utility bill (gas, water, or electricity)
### Document Does Not Meet Criteria
Your proof of address may be rejected for one or more of the following reasons:
- The document type is not accepted
- The document is too old
- Required information is missing or unreadable
- The image is blurred, cropped, or incomplete
Accepted documents must be clear, complete, and meet all submission requirements.
**Tips to Avoid Delays**
- Use your residential address — not a business or mailing address
- Ensure all uploaded images are clear, complete, and easy to read
- Only submit documents from the supported document list
- Make sure your proof of address meets all document criteria before uploading
### Not found what you're looking for?
Please get in touch and we'll be happy to help:
**Email:** You can submit a request using our [contact form](https://forms.qualitycompanyformations.co.uk/contact/)
**Phone:** 020 3908 0044
**Live Chat:** Select the live chat icon on the bottom right
- [Our ID Verification Process](https://help.qualitycompanyformations.co.uk/identity-checks/our-id-verification-process?hsLang=en-gb)
- [Companies House ID Verification](https://help.qualitycompanyformations.co.uk/identity-checks/companies-house-id-verification?hsLang=en-gb)
- [Accepted ID Documents](https://help.qualitycompanyformations.co.uk/identity-checks/accepted-id-documents?hsLang=en-gb)
- [Common Verification Issues](https://help.qualitycompanyformations.co.uk/identity-checks/common-verification-issues?hsLang=en-gb)
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