---
title: Assistance with an unexpected payment
description: Assistance with an unexpected payment
---

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# Assistance with an unexpected payment

## Understanding why you have been charged and how we can help

If you have seen a charge from Quality Company Formations that you were not expecting, it is likely related to a service renewal on your account. When you purchase a service from us, you authorise us to store your payment details and charge your card automatically at the point of renewal. This is known as a Continuous Payment Authority (CPA).

A CPA allows us to renew your services without requiring you to re-enter your payment details each time. This helps ensure there is no interruption to services such as your Registered Office, which must remain active at all times to keep your company compliant.

We will always send a renewal reminder to the email address on your account ahead of any charge being taken. If you have changed your email address and not updated it with us, these reminders may not have reached you.

### Not found what you're looking for?

Please get in touch and we'll be happy to help:

**Email:** You can submit a request using our [contact form](https://forms.qualitycompanyformations.co.uk/contact/)<https://forms.1stformations.co.uk/contact/>

**Phone:** 020 3908 0044

**Live Chat:** Select the live chat icon on the bottom right

- [Payments & Invoices](https://help.qualitycompanyformations.co.uk/manage-your-account/payments-invoices?hsLang=en-gb)
- [Renew Your Services](https://help.qualitycompanyformations.co.uk/manage-your-account/renew-your-services?hsLang=en-gb)
- [Cancellations & Refunds](https://help.qualitycompanyformations.co.uk/manage-your-account/cancellations-refunds?hsLang=en-gb)

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